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Working Professionally​ Module 

 

This module provides support workers with an understanding of how to work professionally in the delivery of support services. Play through realistic scenarios supporting diverse clients to identify behaviour and interactions which may cross over professional boundaries, and learn how to balance supporting a client’s choice and control with professional obligations.

 

(icon) Estimated time to complete: Approximately 30 mins

(icon) Scenarios: (5 x short scenarios)

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*** (refine to add more google ad words) Learning objectives to help support workers learn about working professionally

  • Understand what it means to ‘work professionally’ in a support worker role and the consequences of crossing professional boundaries 

  • Be aware of common areas where working professionally may be breached

  • Understand how to prevent and/or respond to a potential breach of professional boundaries

  • Know when to escalate concerns or issues relating to working professionally

  • Understand why reporting or communicating is important

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Common areas that boundaries are often breached

  • Privacy: Demonstrated learning of the relationship of privacy in the role of the support worker utilising text and scenario.

  • Confidentiality: Demonstrated learning of the relationship of confidentiality in the role of the support worker utilising text and scenario.

  • Friendships: Demonstrated learning of the relationship of friendship in the role of the support worker utilising text and scenario.

  • Inappropriate relationships: Demonstrated learning of what constitutes an appropriate and inappropriate relationship in the role of the support worker with references to the role of a support worker utilising text and scenario.

  • Gift giving: Referring to the organisation’s policy and procedure for gift giving and receiving of gifts. The support worker should check with their supervisor if unsure.

  • Duty of Care: Demonstrated learning of what constitutes a duty of care and what does it mean in relation to the role of the support worker utilising text and scenario.

  • Legal implications: Demonstrated learning in what constitutes a support workers breach of working professionally in relation to legal breaches related to the service user e.g. witnessing of legal documents in the role of the support worker Signs of where boundaries are breached

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